Frequently Asked Questions

Valet or self-parking is $82 per car, per day with no in-and-out privilege. SUVs and other oversized vehicles will incur an additional $15 charge. You can also text our Customer Engagement Center at 817-382-2988 to check for available packages that may include valet parking.

Check-in time is at 4:00 PM and check-out is at 11:00 AM. We will do our best to accommodate early arrivals and late check-outs and fees may apply. We cannot guarantee either early or late check-in, but as with all special requests, we will always note it in your reservation.

Reservations must be canceled by 4 PM local time, 72 hours prior to arrival to avoid a one-night plus tax fee. See our cancellation policy for exact terms and conditions. For reservations made through a travel agent or online booking platform, please contact them directly as your reservation will be subject to their terms and conditions.

Yes, cats and dogs are welcome. We limit the number of pets to two per room. There is a charge of $50 per accommodation, per stay. Loews Hotels limits the number of pets to two (2) per room and in the hotel overall. Service animals are exempt from fees. All pets receive their own gifts including bowls and a special treat. Please check our Loews Loves Pets page for more info regarding pet amenities and policies.

No. We do not offer airport transportation. La Guardia Airport (PHL) is roughly 30 minutes from Loews Regency New York Hotel. There are taxi and rideshare options available at the airport.

Yes. Julien Farel Salon & Spa is a 10,000 square foot salon and spa offering hair, beauty, and spa services. Please visit our spa page to view hours and book an appointment online. Advance reservations are recommended. There is also a fitness center that is open daily.

Both can be requested and are complimentary. Microwaves are $20 per day. Fridges are $35 per day. You can text our Customer Engagement Center at 817-382-2988 to make requests for them on your reservation.

There are several choices within the hotel including The Regency Bar & Grill, which features the famous power breakfast as well as lunch, dinner, and drinks at the bar. Reservations for the power breakfast are strongly recommended. Sant Ambroeus Coffee Bar is located beside the hotel and offers signature pastries, sandwiches, and coffee or you can enjoy a meal from the comfort of your hotel room with in-room dining. Some of our services, food and beverage, and/or amenities may not be available during your stay. For the most up-to-date information on what’s happening, text our Customer Engagement Center at 817-382-2988.

Yes. Loews Regency New York Hotel offers accommodations with spacious layouts for easy wheelchair access, accessible bathrooms with roll-in showers, accessible toilets with grab bars, shower seats available upon request, and ADA devices and equipment (for hearing-impaired guests).

Loews Regency New York Hotel is in an ideal New York City location, just steps from Fifth Avenue and many other iconic cultural and commercial landmarks including Central Park, the Central Park Zoo, Yankee Stadium, St. Patrick's Cathedral, and Rockefeller Center.  For more information about our Midtown New York neighborhood click here.

At Loews Hotels & Co the safety and well-being of our guests, team members, and communities are always a top priority.

Loews Hotels & Co is one of the first hospitality brands to receive the WELL Health-Safety Rating for Facility Operations and Management through the International WELL Building Institute (IWBI), the global authority on healthy buildings.

Click here for an overview of our protocols.

For those that are looking for extra comfort and peace of mind, we are able to offer several contactless experiences during your stay.

• Chat Your Service is one of our Branded programs, a hotel-wide texting service that puts you in control of the little details that will make your stay complete. Just send us a text from your own personal phone to order Room Service, ask for recommendations, request extra towels, and more.
• You may download the Sonifi app to your smartphone and be able to turn the television on and off as well as change the channel.
• With housekeeping services being limited, we are happy to provide fresh linens and towels, dropped in a sealed bag right at your guest room door.

Due to COVID-19, some of our amenities, services, and facilities may be modified or temporarily closed. Please contact the hotel for the current status and more information.